Shipping policy

DELIVERY TIME

We ship most orders within two business days. Orders delivered within Poland typically arrive within 2–4 business days. In some cases, such as during the holiday season or for international shipments outside Poland, delivery may take up to 5–9 business days.

Delivery times are estimates and may vary depending on the destination, carrier, holiday periods, or other circumstances beyond our reasonable control.

We will deliver your order to the delivery address provided when placing the order. Please make sure that the delivery address and other delivery information are correct and up to date. We are not responsible for delays or delivery problems resulting from incorrect or incomplete information provided by the customer.

UNFORESEEN CIRCUMSTANCES

We make every reasonable effort to process and deliver orders within the estimated delivery times. However, circumstances beyond our reasonable control may cause delays, including carrier delays, customs procedures, natural events, or other unforeseen circumstances.

Where a delay occurs for reasons beyond our reasonable control, we will make reasonable efforts to keep you informed and to arrange delivery as soon as reasonably possible.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

DELIVERY, OWNERSHIP AND RISK

For consumers, the risk of accidental loss of or damage to the goods passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If you have designated a carrier to transport the goods and that carrier was not offered by us, the risk may pass to you when the goods are handed over to that carrier, to the extent permitted by applicable law.

Nothing in these terms affects your statutory rights in relation to delivery, damaged goods, defective goods, or goods that do not conform to the contract.

DAMAGED, INCORRECT OR MISSING ITEMS

Please inspect your order upon receipt and contact us as soon as reasonably possible if:

  • the goods are damaged;

  • you received an incorrect item;

  • an item is missing; or

  • the goods do not conform to your order or the contract.

We may ask you to provide photographs or other information that helps us assess the issue and resolve it efficiently.

Any request to notify us within a particular period is intended to help us investigate and resolve the issue promptly and does not limit or exclude any statutory rights or remedies available to consumers under applicable law.

If goods are defective, damaged, incorrect, or otherwise do not conform to the contract, BUYBAJO will handle the matter in accordance with applicable consumer protection laws and will bear any return costs that we are legally required to bear.

CONSUMER RIGHTS

If goods do not conform to the contract, consumers in the European Union may have statutory rights and remedies under applicable consumer protection laws, including rights to have the goods brought into conformity, a price reduction, or termination of the contract, where the legal requirements for such remedies are met.

These statutory rights apply independently of any additional return or exchange policy offered by BUYBAJO.

Nothing in these terms excludes, restricts, or limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, BUYBAJO shall not be liable for indirect or consequential losses, damages, or costs that are not reasonably foreseeable or that are not otherwise recoverable under applicable law.

Nothing in these terms excludes or limits our liability where such exclusion or limitation is prohibited by law, including liability for rights and remedies that consumers are entitled to under mandatory consumer protection laws.

CUSTOMS, IMPORTS AND EXPORTS

For international orders, the customer may be responsible for complying with applicable import requirements and for paying customs duties, taxes, or other charges imposed by the destination country, unless otherwise stated at the time of purchase or required by applicable law.

We are not responsible for delays caused by customs procedures or by requirements imposed by authorities in the destination country.

Nothing in these terms limits any rights or protections granted to consumers under the mandatory laws applicable to their purchase.